What to Do If Your Computer Does Not Start

1. No Access to the Keyboard During the Boot Process?

Help, I can’t access my keyboard at boot!

If this is the case, I would recommend:

1-1. If using a USB keyboard, plug the keyboard into the primary USB ports on the back of the computer (on the motherboard). Restart the computer and try again.

1-2. Try another known working USB keyboard plugged into the primary USB ports on the back of the computer (on motherboard). Restart the computer and try again.

1-3. Try another known working PS/2 keyboard, restart the computer and try again.

1-4. If using a PS/2 Keyboard, try replacing your keyboard with a USB keyboard, restart the computer and try again.

1-5. If these steps fail, remove your keyboard connection and shut the computer off with the power button. While computer is off, plug the keyboard back into the computer and start the computer.

Still doesn’t work? Please go to “I need to flash my bios” section and proceed with flashing your bios.

2. Does Your Computer Freeze at Bios?

Why is my computer frozen?!

2-1. Remove all devices from your computer including removable hard drives, additional USB devices, and printers and faxes. Restart the computer and try again. If no result, go to step 2-2.

2-2. If you can see your bios screen, please tap the key to go into your bios settings. While inside of bios, make sure that your hard drive, memory and video card ( is applicable) are detected. If it is not, try re-seating or replacing the unit that is not being detected. If no result, go to step 2-3.

2-3. While looking in bios and all of your hardware is getting detected okay, please reset the bios back to its default settings and choose “save and quit.” The computer will restart and you should be looking at the operating system loading page at this point. If no result, go to step 2-4.

2-4. Open the computer, remove all but 1 memory module (usually closest to the CPU) and disconnect all hard drives. Also disconnect and PCI or AGP add on cards and start your computer. If you see “operating system not found” or a similar message, progress has been made. Then start adding back 1 item at a time, restarting the computer after each item to see when it fails.